Tuesday, September 5, 2017

Google Search Engine - How to Get Ranking #1?

I have been struggling with this for a long time and I am sure many of you are facing the same problem.  How to get the Ranking #1 or at least top 3 on google page search.
This is what we should do:
Look at your website and focus on this
1. Keyword selection
2. Your content
3. Your Site Optimisation
4. Back link

Keyword selection - Create one page of content for each keyword.
The content should serve the needs of the people searching the keyword.
If you have got the previous page, improve it. Make it better.
Add the the selected keyword for
-each page URL,

- page title,
- meta description,
- header tag

Back link- No of Backlink and Quality of Backlink:
Get website that is already on #1 ranking to backlink to you.
Ask partners, suppliers and customers to backlink to you.
Also friends and bloggers.

Most SOE experts believe that the following are used by Google to rank websites:
  • Keyword usage
  • Site structure
  • Site speed
  • Time spent on site
  • Number of inbound links
  • Quality of inbound links
Inbound links.  - Backlink is the click that when you click will go to the clicked website.  The number of sites linked to your website and the quality of the websites will have significant impact on google ranking.
Technically easy to do. Contact the people responsible to the website and ask them to add your link. Of course, easy to say. They may not respond to you. Treat this as your marketing work that you do everyday.
Build links steadily over time. Not one off job. Google ranking like this method.
Focus on acquiring links from new websites rather than from existing websites that already linked to your website.

Citation - Google use citation to evaluate the authority of your online business. List our NAP ( Name, Address, Phone Number) in your local directories. It indicates to Google that your business  is not SPAM.

OK guys. Try this first and see the result. It will take time. Probably a few months to see your ranking move to #1 or top 3.


Monday, August 28, 2017

CRM Software Global Price Comparison - OfficeCentral is among the most competitive

I have been searchng to compare prices of the CRM software worldwide.
This is the CRM software prices sorted according to price:

There are a lot of CRM software available and some of them are available in Malaysia.
Among those popular in Malaysia are:
Salesforce.com - among the most expensive CRM
OfficeCentral CRM - among the cheapest CRM ( www.officecentral.com.my) - RM59 per month for all features.
Zoho CRM 
Freshdesk CRM

Some of them are designed for certain targeted users and functions. You should try them to see if they are 100% suitable for your requirements. Most CRM software will gie you free 30 days trial.
OfficeCentral have many funnctons and features required by users of CRM:
1. Pricebook, inventory management
2. Leads, account management, leads intelligence, KPI management, dashboards
3. Sales process - quotation, OA, Invoice, DO and Receipt
4. Communication, email, SMS, call, services
5. Point of Sales
Also mobile Apps:
1. POS on mobile
2. CRM on mobile
OfficeCentral users have been growing significantly due to the acceptance of cloud and mobile solutions for CRM.

The following are list of CRM vendors and prices:

Below USD15 per user per  month:
Capsule Capsule CRM                             Monthly Subscription             Free - $8 / user i
SuiteCRM SuiteCRM                               Not Available                          Free i- $ - 
Less Annoying CRM                                Monthly Subscription             $10 / user i
OfficeCentral CRM                                 Monthly Subscription            From US12 / user i
Pipedrive Pipedrive                                 Monthly Subscription             From $12 / user i
Freshdesk Freshdesk                              Monthly Subscription             Free - $70 / user i
Hubspot Hubspot                                    CRM Monthly Subscription     Free - $50 / user i
Insightly Insightly CRM                           Monthly Subscription             Free - $99 / user i
Really Simple Software Simple CRM      Monthly Subscription             Free - £35 / user i
Workbooks Workbooks CRM                 Monthly Subscription             Free - £19 / user i

Price between USD15 to USD50 per user per month
Zoho Zoho CRM                                      Monthly Subscription             From $15 / user i
Salesforce Salesforce                              Monthly Subscription             From £20 / user i
Base Base CRM                                       Monthly Subscription             From $25 / user i
bpm’ online bpm’ online                        Monthly Subscription             From $25 / user i
BuddyCRM BuddyCRM                           Monthly Subscription             From £35 / user i
Market Circle Daylite                              Monthly Subscription             From £22 / user i
Nimble Nimble                                        Monthly Subscription             From $25 / user i
Nutshell Nutshell                                    Monthly Subscription             From $22 / user i
PipelineDeals PipelineDeals                   Monthly Subscription             From $25 / user i
Pipelinersales Inc. Pipeliner CRM           Monthly Subscription             From £18 / user i
ProsperWorks ProsperWorks                   Monthly Subscription             From $19 / user i
WebCRM WebCRM                                Monthly Subscription             From £18 / user i

Above USD50 per month:
Open CRM Open CRM                            Monthly Subscription             From £75 / 3 users i
SAP SAP Anywhere                                 Monthly Subscription             From $549/ 5 users i
SuperOffice Software SuperOffice CRM Monthly Subscription             From £34 / user i
Greenrope Greenrope                            Monthly Subscription             From $149 / month i

Wednesday, August 2, 2017

Referer Program for OfficeCentral gives 80% Commission of first month order.

OfficeCentral already have thousands of customers and users by now. It is time for OfficeCentral to launch OfficeCentral Referer program.  
1. What is OfficeCentral Referer program?
OfficeCentral already have thousands of customers and users. They are already familiar with OfficeCentral and enjoy the product features and functions within their company. Many features and functions are added monthly since the last few years. They have continued their use of OfficeCentral year after year.
This year we are going to REWARD them.
They can introduce OfficeCentral to their friends that they know can benefit from OfficeCentral.
When their friend decided to purchase OfficeCentral, they will be given 80% of the first month purchase.  

2. Do you need to register or pay any fees to join?      
You do not need to pay any fees to join.
You just need to inform them via email to us.
Once the order is done by your friend, we will process your REWARD.  

3. Who can join?
Anybody can join this OfficeCentral Referer program.
Obviously the existing user of OfficeCentral have a better understanding of OfficeCentral and who can benefit from the use of OfficeCentral.

4. How to contact us?
Contact us at referer@ventures.com.my

Look at this video:
This program covers Malaysia, Indonesia and India for now
We will expand to other countries next year.

In Indonesian language:

In English for India:

 More information about OfficeCentral:

This is the first time that OfficeCentral gives financial benefit directly to OfficeCentral users. It is a reward and appreciation to our users. 

Wednesday, June 14, 2017

Some of our customer support requests fall through the cracks and make customer upset. How to make sure this do not happen?

Every business operation will receive customer complaints. The more customers, the more complaints you may receive. For a software company like us, when you build big, many powerful modules and advanced features and  complicated calculations, bugs will crop up. From the thousands of users, there will be some flow or logic that we did not handle well. These need to be fixed. fast.
The best way is to handle it using a system. manual handling will not be sufficient.
The process
1. Capture the issue - automatically from customer complaint e-mail
2. Analyse, recreate event, is it bug?, or did user wrong configuration?.
3. If bug, assign to software development team. Otherwise contact customer can explain their mistake in configuration and close case.
4. Fix the bug. test it in testing server.
5. If OK, upload to operation server.
6. Inform Customer. Close case. Update FAQ.

This is our internal SOP for this:
...................................... ..............................................................
All support requests will need to create ticket inside Freshdesk.
- If customer sends to support@ventures.com.my, ticket will auto-create inside Freshdesk. So respond as normal.

- If customer sends email to personal support person email, the support person must forward the email to freshdesk and make sure any interaction regarding support with clients are from inside freshdesk and NOT from personal email. This is to make sure that if the support person is not available due to outstation work or training or on leave, another person can take over the support ticket and respond to the client.

- If customer calls the office, the support person MUST create a new ticket inside freshdesk. We will not use OfficeCentral phone call for this anymore. Even if the issue is solved on the phone, email through freshdesk MUST be sent as well. This is so that we have track record of the issue and we have black and white evidence that the issue has been solved.

- If customer sends support requests via Whatsapp, support person MUST create a new ticket inside freshdesk. Even if the issue is solved inside whatsapp (must respond to both whatsapp and email), must create a ticket inside freshdesk as well. This is so that we have track record of the issue and we have black and white evidence that the issue has been solved.

- Same as chat as well. All support requests from any channel MUST be created in Freshdesk and reply to the customer to provide solution must be put inside Freshdesk as well even if already informed via phonecall/chat/etc to make sure we can track all issues and have black/white evidence of responses.

Tuesday, June 13, 2017

How many people like Free Invoicing Software? Do you like this?

I am planning to build free invoicing function in OfficeCentral.
It will work like this.
1. You become user of OfficeCentral. Select FREE INVOICING USER.
3. You can get access to ACCOUNT MODULE. You can  add your customers here.
4. You can get access to PRICEBOOK MODULE.  You can add your products and prices here.
5. After this by using the CRM INVOICE module, you will take just seconds to create your invoice.
6. The system will automatically send the link to the INVOICE via e-mail to your customer.
7. Your customer will have USERNAME and PASSWORD to view the INVOICES and can download the INVOICE himself.
8. System will generate username and password for first time  user.
9. If user already have username, then he can immediately log in.
10. All INVOICES are kept by the system database. Very systematic safekeeping

Let me know if this FREE  MODULE will help you.

Monday, June 12, 2017

Growth Hacking. What is growth hacking and How to do it?

For those who are new to growth hacking, you can look at the definition -
Growth hacking is a process of rapid experimentation across marketing channels and product development to identify the most effective, efficient ways to grow a business. Growth hacking[1] refers to a set of both conventional and unconventional marketing experiments that lead to growth of a business. Growth hackers are marketers, engineers and product managers that specifically focus on building and engaging the user base of a business.[2] Growth hackers often focus on low-cost alternatives to traditional marketing, e.g. using social media, viral marketing or targeted advertising[3] instead of buying advertising through more traditional media such as radio, newspaper, and television.[4]
The question is how to implement it in your company?
For a SaaS company, the traditional sales cycle method is very expensive. The price of SaaS product  is very low that the traditional sales method is very costly comparatively and not sustainable. It is also very slow growth.
This is one of the method that we follow: 
1. Using existing users to add new users. 
Our product OfficeCentral have been in the market for many years. We have thousands of customers and each customers have hundreds of their own customers.
One method is for our existing users to be able to send the invoice to their customers via OfficeCentral. 
The advantage to users:
1. Automated Email from system. Correct data.
2. Fast. System takes care of sending
3. System always remember.
4. Status is from system
The advantages to the customers:
1. Can log in to see the current invoice
2. Can see previous invoices and status is from system

New users can log into OfficeCentral and can view their invoices, download the .PDF file and view their payment status.
This new users can also look at the various modules and features available in OfficeCentral.
With this method we will get thousands of new users and high potential of conversion.

The HOTMAIL did this when they start their growth hacking many years ago. They become very large without spending advertising on traditional marketing method.

Thursday, June 8, 2017

Look at this Mobile Apps for Staff. Module leave, check in, claim, movement, leads, meetings.

We have developed many Mobile Apps for the use of people in the companies. One of them is the Staff mobile Apps. The Apps for Staff covers the following modules:
  • Module leave
  • Check in and check out
  • Claim
  • Movement, 
  • Sales Leads
  • Meetings.
  • Announcements
 The Apps made use of the GPS positioning for the location and the camera to take pictures.
The module is connected to the same database in the cloud. The update is instant and the status is updated to you immediately.

Now you can use your mobile to do your staff activities.

We have many Mobile Apps that we have created for you. They are:
1. Mobile Apps for Staff
2 Mobile Apps for CRM Sales.
3. Mobile Apps for CRM Poin of Sales
4. Mobile Apps for Accounting Outsourcing

We also have mobile Apps for Asset Management
1. AssetCentral Mobile Apps - complaint management, work orders, status

The link for the Mobile Apps for Staff is here: